Frequently Asked Questions
Your guide to a seamless luxury shopping experience.
How long does shipping take for LUXO orders?
We offer complimentary express shipping on all orders. Domestic deliveries typically arrive within 2-4 business days, while international shipping takes 5-7 business days depending on the destination.
What is your return and exchange policy?
LUXO accepts returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, and with all security tags attached to be eligible for a full refund.
How can I ensure I am choosing the correct size?
Each product page features a detailed 'Size & Fit' guide with specific measurements. If you are between sizes, we generally recommend sizing up for tailored pieces or contacting our concierge for personalized advice.
Are your materials sustainably sourced?
Quality and ethics are at our core. We partner exclusively with certified tanneries and textile mills that adhere to strict environmental standards, ensuring our luxury fabrics are both premium and responsible.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and offer flexible financing options through Klarna and Affirm for eligible customers.
How do I track my order status?
Once your order is dispatched, you will receive a confirmation email containing a tracking link. You can also monitor your shipment's progress directly through your LUXO account dashboard.